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"Unable to register the DLL..." error when installing / updating PowerPro RTO

Licensing and Installation

"Unable to register the DLL..." error when installing / updating PowerPro RTO

This is due to insufficient Windows account privileges to register a library

Last updated on 05 Aug, 2024

This error means your Windows account does not have enough privileges to install a dynamic library - the SMTP email component of PowerPro RTO in this case. PowerPro will still work however a specific component (Emailing out using SMTP) will be disabled for now. We recommend proceeding with the installation by clicking on the ignore button.

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Why does this happen?
This happens if your Windows user does not have enough privileges to register a DLL. This happens often in company computers where regular user accounts are restricted by IT policies.

Do I need this library to be installed?
If you are wanting to use SMTP Email or send SMS messages through PowerPro, this component should be installed.

How can I make sure these libraries are installed?
Before you run the installation you can try right clicking the installer (workstation.exe) executable and running it as administrator (see below):

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If this does not work please to contact your IT department and ask them to assist with the installation process.

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